Refund policy

Return and Refund Policy 

30-Day Return & Refund Policy at Ava Bags
At Ava Bags, we want you to shop with total confidence. If something isn’t quite right, we’re here to make it right. That’s why we offer a 30-day return and refund policy, giving you peace of mind with every purchase. Please review the details of our policy below:

Eligibility for Return or Refund
You are eligible for a return or refund if:

Incorrect Product: You received the wrong item by mistake.

Defective Product: Your product arrives with a defect — we’ll make sure it’s resolved promptly.

Damaged During Shipping: If your order arrives damaged, you can request a free exchange or refund by contacting us at the email below.

Product Tampering: If your product shows signs of tampering, we’ll investigate and take the necessary steps to make it right.

Please note: Returns or refunds due to change of mind are not applicable.

Restocking Fees and Return Shipping
Restocking Fee: If you return an item for reasons other than defects or damage, a 25% restocking fee will apply.

Return Shipping: The cost of returning the item is the responsibility of the customer.

Order Cancellation and Transaction Fees
If you cancel your order or request a refund for any reason, please note that a 5% transaction fee will be applied to cover processing costs.

Refund Process
Once we receive your returned item, we’ll inspect it and send you an email confirmation. You’ll then be notified whether your refund has been approved or rejected.

If approved, your refund will be processed, and the credit will be automatically applied to your original payment method.
Please allow 7–15 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges
We only offer exchanges for items that are defective or damaged.

If you’d like to request an exchange, please contact us at:
📧 qasiarai3333@gmail.com

Include your order details, and our team will guide you through the process and provide the correct return address.

Late or Missing Refunds
If you haven’t received your refund yet:

Double-check your bank account to confirm the refund hasn’t been posted.

Contact your credit card company — processing times can vary.

Reach out to your bank, as it may take some time for the refund to appear.

If you’ve completed these steps and still haven’t received your refund, please contact us at:
📧 qasiarai3333@gmail.com

We’ll assist you promptly and ensure your concern is resolved.

Sale Items
Sale items follow the same return and refund policy as regular-priced products.
If you have any concerns about a sale purchase, please reach out — we’re always happy to help.

Contact Us
Have questions or need assistance? We’re always here for you.

📧 qasiarai3333@gmail.com

Thank you for choosing Ava Bags.
We truly value your trust and are committed to ensuring your complete satisfaction with every purchase.